Frequently Asked Questions
Everything you need to know about shopping with Outside Store Singapore.
What are the local shipping options and delivery times?
We offer standard courier delivery within Singapore, typically taking 2-4 business days. Free shipping is available on all orders above $100 SGD.
Can I return or exchange my items?
Yes, we accept returns and exchanges within 14 days of purchase, provided the items are in original condition with tags attached. Please note that sale items are final and non-refundable.
Are the products sold on Outside Store authentic?
Absolutely. We are an authorized retailer for all brands featured on our site, ensuring that every piece of outdoor and lifestyle apparel is 100% authentic.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and local options like GrabPay and PayNow.
How do I track my order status?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to our courier partner's portal.
Do you offer international shipping?
Currently, we primarily serve the Singapore market, but we can arrange international shipping to selected countries. Please contact our support team for a custom shipping quote.